The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Their role is to ensure that care services in England provide people with safe, effective and high-quality care.
They regulate services by:
- registering providers to operate services if they meet the Essential standards of quality and safety.
- making unannounced inspections of services at least once a year and at any time in response to concerns.
- monitoring providers’ performance through inspections, data analysis and other checks.
- taking action, including Enforcement, when they find services aren’t meeting the standards.
- protecting patients whose rights are restricted under the Mental Health Act, including those on community treatment orders.
- listening to service users and others about their experiences of care.
Care Quality Commission
Citygate
Gallowgate
Newcastle Upon Tyne
NE14 4PA
Tel: 03000 616161
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