Privacy Policy

  1. Purpose of this Privacy Notice

    Campden Home Nursing CIO will be referred to in this privacy notice as “Campden
    Home Nursing” / “We” / “Our” / “Us”. We are committed to ensuring that your privacy
    is protected.

    We are committed to protecting your personal data, Our notice below states how We
    collect, store, and use personal data.

    This Privacy Notice sets out how We collect personal information from you and how the
    personal information you provide will be processed by Us.
  2. Information About us

    Our Site is owned and operated by Campden Home Nursing CIO, a Charity incorporated
    in England and Wales. Our charity number is 1178423.

    Campden Home Nursing is the data controller when it uses your information for these
    charitable purposes. Its registered address is:

    Campden Home Nursing, Jecca’s House, Aston Road, Chipping Campden, GL55 6HR.
    Any questions in relation to Data Protection should be directed to the Data Protection
    Lead (see the Section “How to Contact Us”).

    Campden Home Nursing has a senior person responsible for protecting the
    confidentiality of patient information and enabling appropriate information sharing,
    this person is known as the Caldicott Guardian. Our Caldicott Guardian is Heather
    Barley (Mitchell), who is also the Head of Nursing. Any questions in relation to the
    Caldicott Guardian should be directed to the Data Protection Lead (see the Section “How
    to Contact Us”).
  3. What Data Do We Collect?

    We collect personal information you give Us when you:
  • Contact details such as name, address, email address, and phone numbers
  • Date of birth
  • Gender
  • Information you provide when you correspond with Us
  • Financial information that you provide to Us
  • Order products and services from Us
  • Use our products, services and website
  • Provide a testimonial or a review on Our website
  • Communicate with or contact Us
  • Enter into any of Our competitions.
  • Interact with Us on social media platforms
  • Sign up to one of Our newsletters or other communications
  • Request a call back through Our websites
  • Otherwise interact with Us or provide information to a third party to be referred
    to Us
  • Technical information, including the Internet protocol (IP) address used to
    connect your computer to the Internet, your login information, browser type and
    version, time zone setting, browser plug-in types and versions, operating system
    and platform; and
  • Information about your visit, including the full Uniform Resource Locators
    (URL), clickstream to, through and from the website (including date and time),
    products you viewed or searched for, page response times, website errors, length
    of visits to certain pages, page interaction information, methods used to browse
    away from the page and any phone number used to call Our office.
    Where you are any receiving any of Our care, support or counselling services
  • Personal details including your title, full name, maiden name, marital status, date
    of birth, gender, contact details including address (billing address or
    correspondence address), telephone numbers, email addresses, your GP and
    other allied health professionals.
  • Information about your life, including social history, health and well-being,
    treatment and care. This may also include information about your marital status,
    ethnicity and sexual orientation and details of medical treatments.
  • Notes and reports about your health and care provision including case
    assessments and medication provided.
  • Compliments, complaints, accidents and incidents information.
    Where you are the relative, next of kin, attorney or deputy to one of our patients
    Personal details including title, full name, relationship to the patient, contact details
    including address, telephone numbers, email addresses.
    When you visit Campden Home Nursing
  • Name of the visitor and car registration details if car parking was used.


    CCTV monitoring is used in Our Charity shop for the safety of the public, staff and for
    crime prevention. We have a policy in place for monitoring, storing and timely deletion
    of images captured.


    We will collect data you give us when applying for a job or volunteering with the Us, this
    may include:
  • your bank account details and tax and residency status
  • references from previous employers or educational institutions
  • contact details for you, and any next of kin
  • qualifications
  • information concerning your health and medical conditions
  • information about your race, ethnicity, and sexual orientation
  • undertaking DBS and other checks to identify any criminal and other activity we
    need to be aware of.


    Supplying you with email newsletters, that you have subscribed to (you may
    unsubscribe or opt-out at any time by clicking the ‘unsubscribe’ link in the email or by
    contacting Us (see the section on How to Contact Us)

    Once you have submitted your preference to Us, We will use these for marketing
    purposes which may include contacting you by email, telephone, or text message with
    information, news and offers on Our products and services. We will not, however, send
    you any unsolicited marketing or spam and will take all reasonable steps to ensure that
    We fully protect your rights and comply with Our obligations under the DPA 2018,
    GDPR, and the Privacy and Electronic Communications Regulations.

    Processing donations

    If you kindly make a financial donation to Us, or donate goods to Our shop, we will use
    your personal information to collect your donation and maintain a record of Our
    supporters. Our legal basis for using your personal information for this purpose is to
    fulfil Our legal obligations, and Our legitimate interest in meeting Our fundraising
    objectives. We are legally required by HMRC to collect some personal information if you
    choose to gift aid your donation.

    Third parties

    Our privacy notice does not apply to information processed by Our business partners or
    other third parties. Our website may contain links to websites which We do not own or
    control. This privacy notice does not apply to these third-party websites or applications
    that are accessible from, or referenced on, Our website.
  1. Cookies

    The Website uses cookies to distinguish you from other users of the website. For
    detailed information on the cookies, we use and the purposes for which we use them,
    please see our Cookie Policy

    We may use the information we receive and/or collect about you to:
  • Monitor website usage and provide statistics to third parties for the purposes of
    improving and developing the website and the services we provide via the
  1. Lawful basis for processing

    We will only use your personal data when the law allows Us. Most commonly, we will
    use your personal data in the following circumstances:
  • Where We need to perform the contract, we are about to enter or have entered
    with you.
  • Where we need to comply with a legal or regulatory obligation.
  • Where it is necessary for our legitimate interests (or those of a third party) in
    providing Our services to you and your interests and fundamental rights and not
    overridden by those interests.
  • In rare cases we may need to use your personal data in the following
    o Where we need to protect your vital interests e.g., in an emergency life
    or death situation where the emergency services are called to treat you
    when you are with us.
    o Where we need to perform a task carried out in the public interest e.g., in
    certain safeguarding situations.
  • We rely on consent as a legal basis for processing your personal data in relation
    to sending marketing communications to you via email or to legitimise dealing
    with Special Category Data. You have the right to withdraw consent at any time
    by contacting the Us, although this will not prevent processing where the law
    allows us to process for a different reason in addition to consent.

    Campden Home Nursing processes personal information for certain legitimate business
    purposes, which include some or all the following:
  • Where the processing enables Campden Home Nursing to enhance, modify,
    personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of the network and information systems of Campden
    Home Nursing
  • To better understand how people interact with the websites of Campden Home
  • To administer the website and carry out data analysis, troubleshooting and
  1. How do We use the information about you

    We process your personal data to manage the services We provide you, to carry out our
    obligations arising from any contracts entered between Us and you, to provide you with
    information or services you have requested and to process payments and refunds.
  • Your care record will contain detailed information about your health and wellbeing including illnesses, medical appointments
  • We share information within Campden Home Nursing to provide necessary
    administrative and managerial support.
  • We use either personal or anonymised data to review the performance of our
    care services as part of our continuing work to improve our services and meet
    the needs of our residents.
  • We may use your details to contact you about any changes to our care services.
  • We share information with NHS Clinical Commissioning Groups (CCGs), local and
    health authorities, medical professionals and regulators regarding patients’
    health and care including admission details, care records and medical records.

    We are required from time to time to provide specific information about you without
    your or your representative’s consent. This may include:
  • Reporting health or safety issues including infectious diseases
  • Where there is a legal or statutory requirement, court order or public authority
    instructing Us to do so
  • Supporting police investigations, professional conduct hearings and
    safeguarding investigations in the public interest.
  • Where there is a need to protect a vulnerable adult who is not able to decide if
    their personal data should be shared
  1. How do We protect your data

    Data security is of great importance to Us, and to protect your data We have put in place
    suitable physical, electronic, and managerial procedures to safeguard and secure data
    collected through Our Site.

    We will do our best to protect your personal data but the transmission of information
    via the Internet is not completely secure. Any such transmission is, therefore, at your
    own risk.

    Where we engage third parties to process personal data on our behalf, they do so upon
    writing and are contracted to implement appropriate technical and organisational
    measures to ensure the security of data.
  2. Where We Store your Personal Data

    Although we have left the EU, UK GDPR still requires the following:

    The data that we collect from you may be transferred to, and stored at, a destination
    outside the European Economic Area (“EEA”) By submitting your personal data, you
    agree to this transfer, storing or processing.

    Campden Home Nursing will take all steps reasonably necessary to ensure that your
    data is treated securely and in accordance with this Privacy Policy.

    If a finding of adequacy hasn’t been made by the EC Commission in respect of the
    country to which the data is transferred, we will only transfer it where there are
    appropriate safeguards in place, including the use of EU standard contractual
    clauses or an intragroup agreement.
  3. How long do We keep your data

    Personal data that we process for any purpose or purposes shall not be kept for longer
    than is necessary for that purpose or those purposes. We will only keep your
    information for as long as necessary to fulfil the purposes we collected it for, including
    satisfying any legal, contractual or reporting requirements.

    How long We keep the data for is determined by law and is largely determined by
    necessity. Once your information is no longer required it will be securely destroyed.
    We may anonymise your personal data (so that you can no longer be identified) for
    research and analysis purposes in which case we may use this information indefinitely
    without further notice to you.

    Where we process data based solely on your consent, you have the right to withdraw
    that consent at any time.

    Whilst always compliant with legislation and acting reasonably, we reserve the right to
    judge what information we must continue to hold to be able to fulfil our legal and
    contractual obligations to you.

    Even if we delete your Personal Information, we reserve the right to retain your
    personal data where such retention is necessary for compliance with a Statutory
    obligation (for example to maintain a copy for legal, tax or regulatory purposes,) but in
    such event, we will do so only as long as necessary to fulfil those Statutory obligations
  4. How do We share your data

    We are committed to not sharing your data and will only do this if it is in your legitimate
    interest to ensure We provide you with the support and information required to make
    an informed decision about our product(s).

    We will not sell your data to any unconnected third parties.

    We may contract with third parties to supply products and services to you on our
    behalf. These may include payment processing and the delivery of goods. An example of
    Our current list is shown
MailchimpMarketing E-mails
Play TherapyDocumentation
EnthuseOnline payments
MS365Documentation creation and
Agilio TeamnetDocumentation
EPOSCharity Shop Sales
Xero Financial SystemFinance
SumupCard Payments

We may also have to share your personal data with the parties set out below.

  • Professional advisers including lawyers, bankers, auditors and insurers based in
    the UK who provide legal, consultancy, banking, insurance and accounting
  • HM Revenue & Customs, regulators and other authorities based in the United
    Kingdom who require reporting of processing activities in certain circumstances.
  • We may share your personal information where we need to, where someone’s
    life is at risk, or we are required to do so by law.

    National Data Opt-Out

    At this time, we do not share any data for planning or research purposes for which the
    national data opt-out would apply. We review this on an annual basis and for any new
  1. How Can You Control Your Data

    When you submit information via Our Site, you may be given the ability to opt out of
    receiving emails from Us which you may do by unsubscribing using the links provided
    in Our emails or by emailing us.

    You may access certain areas of Our Site without providing any data at all. However, to
    use all features and functions available on Our Site you may be required to submit or
    allow for the collection of certain data.

    You may restrict your Internet browser’s use of Cookies. For more information, see Our
    Cookie Policy

    You may withdraw your consent for Us to use your personal data at any time by
    contacting Us and We will delete Your data from Our systems. However, you
    acknowledge this may limit Our ability to provide the best possible products and
    services to you.
  1. Summary of Your Rights

    As a data subject, you have a number of rights and control over how your data is used.
  • You can request access to, deletion of, or correction of, your personal data held
    by Us.
  • You can ask for a copy of the data you have given Us.
  • You can require Us to amend or change incorrect or incomplete data.
  • You can require Us to delete or stop processing your data, where the data is no
    longer necessary for the purposes of the processing.
  • You can object to the processing of your data where We are relying on its
    legitimate interests as the legal ground for the processing.
  • You can ask Us to stop processing data for a period if the data is inaccurate or
    there is a dispute about whether or not your interests override the company’s
    legitimate grounds for processing data.

    To enforce any of the foregoing rights or if you have any other questions about Our Site
    or this Privacy Notice, please contact Us using the details set out in the Section “How to
    Contact Us”.
  1. How to Contact Us

    If you have any questions about Our Site or this Privacy Policy, please contact Us by
    email at Our Data Protection Officer can be contacted at: with the subject line Data Protection

    If you have any questions to ask Our Caldicott Guardian, please contact Us by email at: with the subject line Caldicott Guardian

    or by telephone on +44 (0) 1386 840505, ask for the Data Protection Lead or Heather
    for any Caldicott Guardian enquiries.

    or by post to Campden Home Nursing, Jecca’s House, Aston Road, Chipping Campden,
    GL55 6HR.

    Please ensure that your query is clear, particularly if it is a request for information
    about the data, We hold about you.
  1. How to complain

    If you are unhappy with the way that We have processed or handled your data, please
    contact Us (see Section 13 How to Contact Us).

    If this does not resolve your complaint to your satisfaction, you have the right to lodge a
    complaint to the Information Commissioner’s Office (ICO). The ICO is the supervisory
    body authorised by the Data Protection Act 2018 to regulate the handling of personal
    data within the United Kingdom. The contact details for the Information Commissioner’s
    Office are:

    Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

    Telephone: 0303 123 1113 Website:

    Our registration number with the Information Commissioners Office is: ZA614637
  1. Changes to Our Privacy Notice

We may change this Privacy Notice as We may deem necessary from time to time, or as
may be required by English law. Any changes will be immediately posted on Our Site,
and you will be deemed to have accepted the terms of the Privacy Notice on your first
use of Our Site following the alterations. We recommend that you check this page
regularly to keep up to date.

Last Updated June 2023