Campden Home Nursing CIO will be referred to in this privacy notice as “Campden Home Nursing” / “We” / “Our” / “Us”. We are committed to ensuring that your privacy is protected.
We are committed to protecting your personal data, Our notice below states how We collect, store, and use personal data.
This Privacy Notice sets out how We collect personal information from you and how the personal information you provide will be processed by Us.
Information About us
Our Site is owned and operated by Campden Home Nursing CIO, a Charity incorporated in England and Wales. Our charity number is 1178423.
Campden Home Nursing is the data controller when it uses your information for these charitable purposes. Its registered address is:
Campden Home Nursing, Jecca’s House, Aston Road, Chipping Campden, GL55 6HR. Any questions in relation to Data Protection should be directed to the Data Protection Lead (see the Section “How to Contact Us”).
Campden Home Nursing has a senior person responsible for protecting the confidentiality of patient information and enabling appropriate information sharing, this person is known as the Caldicott Guardian. Our Caldicott Guardian is Heather Barley (Mitchell), who is also the Head of Nursing. Any questions in relation to the Caldicott Guardian should be directed to the Data Protection Lead (see the Section “How to Contact Us”).
What Data Do We Collect?
We collect personal information you give Us when you:
Contact details such as name, address, email address, and phone numbers
Date of birth
Gender
Information you provide when you correspond with Us
Financial information that you provide to Us
Order products and services from Us
Use our products, services and website
Provide a testimonial or a review on Our website
Communicate with or contact Us
Enter into any of Our competitions.
Interact with Us on social media platforms
Sign up to one of Our newsletters or other communications
Request a call back through Our websites
Otherwise interact with Us or provide information to a third party to be referred to Us
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call Our office. Where you are any receiving any of Our care, support or counselling services
Personal details including your title, full name, maiden name, marital status, date of birth, gender, contact details including address (billing address or correspondence address), telephone numbers, email addresses, your GP and other allied health professionals.
Information about your life, including social history, health and well-being, treatment and care. This may also include information about your marital status, ethnicity and sexual orientation and details of medical treatments.
Notes and reports about your health and care provision including case assessments and medication provided.
Compliments, complaints, accidents and incidents information. Where you are the relative, next of kin, attorney or deputy to one of our patients Personal details including title, full name, relationship to the patient, contact details including address, telephone numbers, email addresses. When you visit Campden Home Nursing
Name of the visitor and car registration details if car parking was used.
CCTV
CCTV monitoring is used in Our Charity shop for the safety of the public, staff and for crime prevention. We have a policy in place for monitoring, storing and timely deletion of images captured.
Recruitment
We will collect data you give us when applying for a job or volunteering with the Us, this may include:
your bank account details and tax and residency status
references from previous employers or educational institutions
contact details for you, and any next of kin
qualifications
information concerning your health and medical conditions
information about your race, ethnicity, and sexual orientation
undertaking DBS and other checks to identify any criminal and other activity we need to be aware of.
Newsletter
Supplying you with email newsletters, that you have subscribed to (you may unsubscribe or opt-out at any time by clicking the ‘unsubscribe’ link in the email or by contacting Us (see the section on How to Contact Us)
Once you have submitted your preference to Us, We will use these for marketing purposes which may include contacting you by email, telephone, or text message with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the DPA 2018, GDPR, and the Privacy and Electronic Communications Regulations.
Processing donations
If you kindly make a financial donation to Us, or donate goods to Our shop, we will use your personal information to collect your donation and maintain a record of Our supporters. Our legal basis for using your personal information for this purpose is to fulfil Our legal obligations, and Our legitimate interest in meeting Our fundraising objectives. We are legally required by HMRC to collect some personal information if you choose to gift aid your donation.
Third parties
Our privacy notice does not apply to information processed by Our business partners or other third parties. Our website may contain links to websites which We do not own or control. This privacy notice does not apply to these third-party websites or applications that are accessible from, or referenced on, Our website.
Cookies
The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies, we use and the purposes for which we use them, please see our Cookie Policy https://www.campdenhomenursing.org/cookie-policy/
We may use the information we receive and/or collect about you to:
Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website
Lawful basis for processing
We will only use your personal data when the law allows Us. Most commonly, we will use your personal data in the following circumstances:
Where We need to perform the contract, we are about to enter or have entered with you.
Where we need to comply with a legal or regulatory obligation.
Where it is necessary for our legitimate interests (or those of a third party) in providing Our services to you and your interests and fundamental rights and not overridden by those interests.
In rare cases we may need to use your personal data in the following circumstances: o Where we need to protect your vital interests e.g., in an emergency life or death situation where the emergency services are called to treat you when you are with us. o Where we need to perform a task carried out in the public interest e.g., in certain safeguarding situations.
We rely on consent as a legal basis for processing your personal data in relation to sending marketing communications to you via email or to legitimise dealing with Special Category Data. You have the right to withdraw consent at any time by contacting the Us, although this will not prevent processing where the law allows us to process for a different reason in addition to consent.
Campden Home Nursing processes personal information for certain legitimate business purposes, which include some or all the following:
Where the processing enables Campden Home Nursing to enhance, modify, personalise or otherwise improve the website, its services or communications
To identify and prevent fraud
To enhance the security of the network and information systems of Campden Home Nursing
To better understand how people interact with the websites of Campden Home Nursing
To administer the website and carry out data analysis, troubleshooting and testing.
How do We use the information about you
We process your personal data to manage the services We provide you, to carry out our obligations arising from any contracts entered between Us and you, to provide you with information or services you have requested and to process payments and refunds.
Your care record will contain detailed information about your health and wellbeing including illnesses, medical appointments
We share information within Campden Home Nursing to provide necessary administrative and managerial support.
We use either personal or anonymised data to review the performance of our care services as part of our continuing work to improve our services and meet the needs of our residents.
We may use your details to contact you about any changes to our care services.
We share information with NHS Clinical Commissioning Groups (CCGs), local and health authorities, medical professionals and regulators regarding patients’ health and care including admission details, care records and medical records.
We are required from time to time to provide specific information about you without your or your representative’s consent. This may include:
Reporting health or safety issues including infectious diseases
Where there is a legal or statutory requirement, court order or public authority instructing Us to do so
Supporting police investigations, professional conduct hearings and safeguarding investigations in the public interest.
Where there is a need to protect a vulnerable adult who is not able to decide if their personal data should be shared
How do We protect your data
Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through Our Site.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is, therefore, at your own risk.
Where we engage third parties to process personal data on our behalf, they do so upon writing and are contracted to implement appropriate technical and organisational measures to ensure the security of data.
Where We Store your Personal Data
Although we have left the EU, UK GDPR still requires the following:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) By submitting your personal data, you agree to this transfer, storing or processing.
Campden Home Nursing will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
If a finding of adequacy hasn’t been made by the EC Commission in respect of the country to which the data is transferred, we will only transfer it where there are appropriate safeguards in place, including the use of EU standard contractual clauses or an intragroup agreement.
How long do We keep your data
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will only keep your information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, contractual or reporting requirements.
How long We keep the data for is determined by law and is largely determined by necessity. Once your information is no longer required it will be securely destroyed. We may anonymise your personal data (so that you can no longer be identified) for research and analysis purposes in which case we may use this information indefinitely without further notice to you.
Where we process data based solely on your consent, you have the right to withdraw that consent at any time.
Whilst always compliant with legislation and acting reasonably, we reserve the right to judge what information we must continue to hold to be able to fulfil our legal and contractual obligations to you.
Even if we delete your Personal Information, we reserve the right to retain your personal data where such retention is necessary for compliance with a Statutory obligation (for example to maintain a copy for legal, tax or regulatory purposes,) but in such event, we will do so only as long as necessary to fulfil those Statutory obligations
How do We share your data
We are committed to not sharing your data and will only do this if it is in your legitimate interest to ensure We provide you with the support and information required to make an informed decision about our product(s).
We will not sell your data to any unconnected third parties.
We may contract with third parties to supply products and services to you on our behalf. These may include payment processing and the delivery of goods. An example of Our current list is shown
We may also have to share your personal data with the parties set out below.
Professional advisers including lawyers, bankers, auditors and insurers based in the UK who provide legal, consultancy, banking, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
We may share your personal information where we need to, where someone’s life is at risk, or we are required to do so by law.
National Data Opt-Out
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review this on an annual basis and for any new processing.
How Can You Control Your Data
When you submit information via Our Site, you may be given the ability to opt out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails or by emailing us.
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
You may withdraw your consent for Us to use your personal data at any time by contacting Us and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.
Summary of Your Rights
As a data subject, you have a number of rights and control over how your data is used.
You can request access to, deletion of, or correction of, your personal data held by Us.
You can ask for a copy of the data you have given Us.
You can require Us to amend or change incorrect or incomplete data.
You can require Us to delete or stop processing your data, where the data is no longer necessary for the purposes of the processing.
You can object to the processing of your data where We are relying on its legitimate interests as the legal ground for the processing.
You can ask Us to stop processing data for a period if the data is inaccurate or there is a dispute about whether or not your interests override the company’s legitimate grounds for processing data.
To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Notice, please contact Us using the details set out in the Section “How to Contact Us”.
How to Contact Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at Our Data Protection Officer can be contacted at:
dataprotection@campdenhomenursing.org with the subject line Data Protection
If you have any questions to ask Our Caldicott Guardian, please contact Us by email at: heather.barley@campdenhomenursing.org with the subject line Caldicott Guardian
or by telephone on +44 (0) 1386 840505, ask for the Data Protection Lead or Heather for any Caldicott Guardian enquiries.
or by post to Campden Home Nursing, Jecca’s House, Aston Road, Chipping Campden, GL55 6HR.
Please ensure that your query is clear, particularly if it is a request for information about the data, We hold about you.
How to complain
If you are unhappy with the way that We have processed or handled your data, please contact Us (see Section 13 How to Contact Us).
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint to the Information Commissioner’s Office (ICO). The ICO is the supervisory body authorised by the Data Protection Act 2018 to regulate the handling of personal data within the United Kingdom. The contact details for the Information Commissioner’s Office are:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Our registration number with the Information Commissioners Office is: ZA614637
Changes to Our Privacy Notice
We may change this Privacy Notice as We may deem necessary from time to time, or as may be required by English law. Any changes will be immediately posted on Our Site, and you will be deemed to have accepted the terms of the Privacy Notice on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.
